Frequently Asked Question

Issue

• Display Monitor will not power on
• No display on LCD Monitor
• Black / Black screen on Display Monitor
• Display Monitor power indicator light is off

Resolution

1. Turn off the monitor
2. Unplug main power cable / power adapter at the back of display monitor.
3. Plug main power cable / power adapter to a different known-good electrical wall socket/outlet. Test if monitor will now power on.

1. Check if display monitor has power.
   • If monitor has power, perform monitor self-test. Unplug the data cable at the back of the display monitor and check for a dialogue box similar below.
     
     
     
     
     
     
     • If monitor shows self-test, monitor is ready for use.
     • If monitor did not show self-test, contact Service Desk Number or create a ticket in Service Now for further troubleshooting
   • If monitor has no power, swap power cable / power adapter with a known-good power cable / power adapter. Test if monitor has power
     • If monitor is powering on, repeat step 4.1. Replace monitor power cable / power adapter
     • If monitor is not powering on, contact Service Desk Number or create a ticket in Service Now for further