Frequently Asked Question

Instructions

Step #1: To connect to a printer on a network

• From the Start Menu
• Select Control Panel
• Under Hardware click View devices and printers

Step #2: Add printer

• Click on Add a printer, which is located at the top of the window.

• From the option displayed, choose Add a network, wireless or Bluetooth printer.

Step #3: Windows will now scan network and identify the printers that have been made available to share.

• Select the printer you want to access from the list.
• Click Next.

Step #4: Windows will now connect to the printer and look for the driver.

• Once it has located the driver, confirm to trust the printer.

• Click Install driver, then the driver will be installed on the machine.
• A pop-up will confirm that PC is now connected to the printer. Click Next.
• Click Finish to begin using the printer.

If you still encounter the any issue with the printer, contact Service Desk Number or create a ticket in Service Now for further troubleshooting